# Android. Troubleshooting installation issues

<details>

<summary>I can't find Buzzblender in the Google Play Store</summary>

This can happen for a few reasons:

* **Your device isn't a certified Android TV device.** Some smart TVs run Android but aren't certified for the Play Store. Use the APK method instead.
* **Regional availability.** The app may not appear in your region's Play Store. Download the APK directly from Buzzblender.
* **Device compatibility.** Older Android TV devices may not meet the app's requirements. Check that your device runs Android TV 5.0 or later.

If the Play Store search doesn't find the app, try searching directly from the web: [BuzzBlender on Google Play](https://play.google.com/store/apps/details?id=com.buzzblender.tv).

</details>

<details>

<summary>The APK won't install or installation is blocked</summary>

Android TV blocks installations from outside the Play Store by default. Here's how to enable it:

1. Go to **Settings** → **Security & restrictions** (or **Apps** → **Special access** → **Install unknown apps** on newer devices).
2. Find your browser or file manager app in the list.
3. Select it and toggle **Allow from this source** or **Install unknown apps** to ON.
4. Try installing the APK again.

If you're using a USB drive to transfer the APK, you may need to enable the same permission for your file manager app or the "Files" app.

</details>

<details>

<summary>App crashes or won't open after installation</summary>

Try these steps:

1. **Restart your Android TV device.** Power it off completely, wait a few seconds, and turn it back on.
2. **Clear the app cache.** Go to Settings → Apps → BuzzBlender → Clear cache, then try opening the app again.
3. **Reinstall the app.** Uninstall Buzzblender, download the latest version (either from Play Store or APK), and install it fresh.
4. **Check your internet connection.** The app requires an active connection to load content and authenticate your device.

</details>

<details>

<summary>My device shows a code but won't connect</summary>

If the connection code isn't working:

* **Double-check the code.** Make sure you entered it exactly as displayed — codes are case-sensitive and include numbers and letters.
* **Check your network.** Both your Android TV device and the device you're using to access the dashboard need to be online.&#x20;
* **Verify your account.** Make sure you're logged into the correct Buzzblender account in the dashboard. If you have multiple accounts, you might be adding the device to the wrong one.

</details>

<details>

<summary>Screen goes black or shows no content after connecting</summary>

If your device is connected but not displaying content:

1. Check that you have **active playlists** or content scheduled in your dashboard. A connected screen with no content will show Buzzblender logo.
2. Verify the **schedule** for your content. If content is scheduled for specific times, it won't display outside those hours.
3. Check your **display settings** in the dashboard. Make sure the correct playlist is assigned to your Android TV device.
4. Force-refresh the app. On your Android TV, navigate to the Buzzblender app, press and hold the select button, and choose **Force stop**, then reopen the app.

</details>

### Next steps

Once your Android TV device is connected and displaying content, you're ready to create playlists, schedule content for specific times, and add QR code overlays to your promotions. Explore your dashboard to get started.

If you're still having trouble, contact Buzzblender support at <support@buzzblender.com>.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://buzzblender.gitbook.io/buzzblender-docs/android.-troubleshooting-installation-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.