# Content or playlists not publishing to screens ### How to bring an offline screen back online * **LG webOS or Samsung Tizen:** Open the Buzzblender app on the TV. If the app isn't running, launch it from the TV's app menu. * **Android TV:** Open the Buzzblender app. If the screen shows an access code, enter it in the Devices section of your dashboard. * **Browser-based playback:** Navigate to the playback URL for that screen. If the browser tab was closed, reopen it. * **Network issues:** Verify the TV or device has an active internet connection. Try loading a website on the same network to confirm connectivity. Once the screen reconnects, it will automatically pull the latest published content. ### Verify the playlist is assigned to the screen Content won't display if no playlist is assigned to the screen, or if the wrong playlist is assigned. 1. Go to [**Playlist**](https://app.buzzblender.com/playlist) and check the Devices block. 2. Check which device is currently assigned. 3. If the correct device isn't assigned, select it and save. After assigning a device, the screen should update within a few seconds ### Check your schedule timing Buzzblender uses calendar-based scheduling. If your content isn't appearing, the schedule may not be active yet. 1. Open the **Schedule** view in your dashboard. 2. Find the playlist. 3. Check the date and time range for that playlist. If the schedule start time is in the future, the playlist won't play until that time arrives. Adjust the schedule window if needed. ### Check your TV time We use the time set on the TV for the playlist. Please check that the time is set correctly. 1. Open Settings on your TV and check the time zone. ### Check display mode settings If content appears but looks cropped, stretched, or partially hidden, the issue may be the display mode setting—not a publishing failure. Buzzblender offers three display modes: * **Fit:** Scales content to fit within the screen while maintaining aspect ratio. May show black bars if the content aspect ratio doesn't match the screen. * **Stretch:** Stretches content to fill the entire screen. May distort images if the aspect ratios differ. * **Crop:** Fills the screen by cropping edges of the content. May cut off parts of the image. To change the display mode: 1. Go to [**Playlist**](https://app.buzzblender.com/playlist) 2. Look for the display mode setting. 3. Try a different mode to see how your content renders. ### Check for approval requirements If your team uses role-based permissions, content may require approval before it can publish. 1. Check if your account has Creator or Approver role (rather than Administrator). 2. If you are Creator, contact Administrator or Approver to get approval for your playlist. 3. Go to [**Playlist**](https://app.buzzblender.com/playlist)**.** Once approved, the content will publish to assigned screens. ### Verify content format compatibility Most common image and video formats work with Buzzblender. If content isn't rendering, check the following: * **Images:** Use JPG, PNG, or GIF formats. Ensure the file isn't corrupted by opening it on your computer first. * **Videos:** Use MP4 format with H.264 encoding for best compatibility across devices. * **File size:** Large files may take longer to upload and sync to screens. Try compressing large videos before uploading. ### Quick checklist If content still isn't appearing, work through this checklist: * Screen shows as **active** in the Devices dashboard * Correct playlist is **assigned** to the screen * Schedule start time has **already passed** * Content is **approved** (if your team uses approval workflows) * Display mode is set appropriately for your content * Content files are in **supported formats** and not corrupted ### Still not working? If you've worked through all the steps above and content still isn't publishing: 1. **Force a refresh:** From the Devices dashboard, try re-create the playlist to trigger a sync. 2. **Restart the app:** Close and reopen the Buzzblender app on the TV or device. 3. **Check your network:** Ensure the screen's internet connection is stable and not blocking traffic to Buzzblender servers. 4. **Contact support:** If the issue persists, reach out to the Buzzblender support team with your screen ID, playlist name, and a description of what you're experiencing. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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