LG WebOS. Troubleshooting

The app doesn't appear in LG Content Store

If searching for "Buzzblender" returns no results:

• Check your TV model — Buzzblender is designed for LG webOS displays and LG Signage.

• Verify regional availability — Some apps have regional restrictions. Confirm your TV's region settings match your location.

• Complete the initial TV setup — LG TVs require timezone, date, location, and network configuration before the Content Store works correctly.

• Use the USB installation method — Commercial displays without Content Store access can install Buzzblender using the USB method described in this section.

The access code doesn't work

If you receive an error when entering the access code:

• Check the URL — Make sure you're entering the code at app.buzzblender.com/device/connect.

• Verify the code — Access codes are case-sensitive. Enter it exactly as displayed on your TV screen.

• Refresh the TV app — Close and reopen the Buzzblender app on your TV to generate a fresh access code.

• Sign in to your account — You must be logged into your Buzzblender account before you can pair a device.

A screensaver appears over my content

LG TVs may display a screensaver that overlays your digital signage content:

• Add video content — Including video in your playlist prevents the screensaver from activating.

• Disable the screensaver — Go to your TV's settings and turn off the screensaver feature.

The TV won't connect to the internet

Without an internet connection, Buzzblender cannot pair or display your content:

• Check network settings — Confirm your TV is connected to Wi-Fi or Ethernet in the TV's network settings.

• Restart your router — Power cycle your network router and reconnect the TV.

• Move closer to the router — Weak Wi-Fi signals cause connection failures. Consider using a wired Ethernet connection for commercial displays.

The app installs but doesn't open

If Buzzblender installs but fails to launch:

• Restart the TV — Power off the display completely, wait 30 seconds, and power it back on.

• Reinstall the app — Uninstall Buzzblender from your apps list and reinstall it from LG Content Store.

• Check for TV software updates — Outdated TV firmware can cause compatibility issues. Update your TV's software from the Settings menu.

Need More Help?

If you're still having trouble installing Buzzblender on your LG webOS TV, contact support:

• Email: [e-mail]

• Include your LG TV model number and a description of the issue