# LG WebOS. Troubleshooting

#### The app doesn't appear in LG Content Store

If searching for "Buzzblender" returns no results:

* **Check your TV model** — Buzzblender is designed for LG webOS displays and LG Signage. 
* **Verify regional availability** — Some apps have regional restrictions. Confirm your TV's region settings match your location.
* **Complete the initial TV setup** — LG TVs require timezone, date, location, and network configuration before the Content Store works correctly.
* **Use the USB installation method** — Commercial displays without Content Store access can install Buzzblender using the USB method described in this [section](/buzzblender-docs/install-buzzblender-on-lg-webos-commercial-displays.md).

#### The access code doesn't work

If you receive an error when entering the access code:

* **Check the URL** — Make sure you're entering the code at [app.buzzblender.com/device/connect](https://app.buzzblender.com/device/connect).
* **Verify the code** — Access codes are case-sensitive. Enter it exactly as displayed on your TV screen.
* **Refresh the TV app** — Close and reopen the Buzzblender app on your TV to generate a fresh access code.
* **Sign in to your account** — You must be logged into your Buzzblender account before you can pair a device.

#### A screensaver appears over my content

LG TVs may display a screensaver that overlays your digital signage content:

* **Add video content** — Including video in your playlist prevents the screensaver from activating.
* **Disable the screensaver** — Go to your TV's settings and turn off the screensaver feature.

#### The TV won't connect to the internet

Without an internet connection, Buzzblender cannot pair or display your content:

* **Check network settings** — Confirm your TV is connected to Wi-Fi or Ethernet in the TV's network settings.
* **Restart your router** — Power cycle your network router and reconnect the TV.
* **Move closer to the router** — Weak Wi-Fi signals cause connection failures. Consider using a wired Ethernet connection for commercial displays.

#### The app installs but doesn't open

If Buzzblender installs but fails to launch:

* **Restart the TV** — Power off the display completely, wait 30 seconds, and power it back on.
* **Reinstall the app** — Uninstall Buzzblender from your apps list and reinstall it from LG Content Store.
* **Check for TV software updates** — Outdated TV firmware can cause compatibility issues. Update your TV's software from the Settings menu.

### Need More Help?

If you're still having trouble installing Buzzblender on your LG webOS TV, contact support:

* Email: <support@buzzblender.com>
* Include your LG TV model number and a description of the issue


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